Shipping and returns

Shipping rates

US shipping amounts can change a little with the exchange rate. Checkout always shows the final amount before you pay.

We usually ship your order within 1 to 2 business days. We ship across Canada and the US from Kelowna, British Columbia, with Canada Post or UPS. Each candle is wrapped and packed so that it arrives undamaged. Checkout shows the delivery estimate for your address before you pay.

US orders go through customs. We pay any US duties and import fees, so there is no extra charge at delivery.

For local pickup, choose it at checkout. We email you when your order is ready.

Sale and discounted items

Items bought at a sale or discounted price can be refunded only if they arrive damaged or faulty. All other return rules below also apply.

If something is wrong

Damaged in transit

Contact us within 3 days of delivery. Include your order number, a clear photo of the damage, and whether you want a replacement or a refund. We reply within one to two business days.

Wrong item received

If we sent the wrong scent or product, we correct it at no cost to you. Keep the item we sent by mistake.

Quality problem

If a candle has a manufacturing fault, such as a wick that will not light or severe tunnelling on the first burn, contact us within 3 days. We assess each case and offer a resolution.

What we cannot accept

• Every candle is poured by hand in small batches, so we cannot accept a return because you changed your mind or because a scent does not suit you. Read the scent notes before you order, and message us if you are unsure.
• We cannot accept a candle that has been lit or used.
• We do not offer exchanges. If your item qualifies, we refund it and you are welcome to order something else.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Gift orders

If you received a Gist of Light candle as a gift and something is wrong with it, contact us. We may need to check the original order details.