Refund policy

We make every Gist of Light candle by hand, in small batches. This policy explains when we refund an order.

Damaged in transit

Contact us within 3 days of delivery. Include your order number, a clear photo of the damage, and tell us whether you want a replacement or a refund. We reply within one to two business days.

Wrong item received

If we sent the wrong scent or the wrong product, we correct it at no cost to you. Keep the item we sent by mistake.

Quality problem

If a candle has a manufacturing fault, for example a wick that will not light or severe tunnelling on the first burn, contact us within 3 days of delivery. We assess each case and offer a resolution.

What we cannot accept

A return because you changed your mind, or because a scent does not suit you. Read the scent notes before you order, and email us if you are unsure.
A candle that you have lit or used.
An exchange. If your item qualifies, we refund it, and you are welcome to order again.
A refund on an item bought at a sale or discounted price, unless it arrives damaged or faulty.

How we pay refunds

We pay an approved refund to your original payment method. Your bank needs 5 to 10 business days to show the money.

Gift orders

If you received a Gist of Light candle as a gift and something is wrong with it, contact us directly. We may need to check the original order details.